Overview
This Privacy Policy explains how ProServis ("we", "us", or "our") collects, uses, and shares information when you use the ProServis app, website, and related services (collectively, the "Services"). By using the Services, you agree to the practices described in this Policy.
Information We Collect
We collect information in the following categories:
- Account and profile data: name, email, phone number, and optional profile details.
- Service data: requests, bookings, messages, and preferences related to service providers.
- Payment data: payment method details and transaction metadata (processed by our payment partners).
- Device and usage data: device identifiers, IP address, app version, and interaction logs.
- Location data: approximate or precise location when you enable location features.
How We Use Information
- Provide, maintain, and improve the Services.
- Connect customers with service providers and facilitate bookings.
- Process payments, refunds, and dispute resolution.
- Communicate with you about updates, security alerts, and support requests.
- Detect, prevent, and investigate fraud or misuse.
How We Share Information
We may share information with:
- Service providers: to fulfill your requests and manage bookings.
- Vendors: analytics, hosting, customer support, and payment processing partners.
- Legal authorities: if required by law or to protect our rights and users.
- Business transfers: in connection with a merger, acquisition, or asset sale.
Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We may anonymize or aggregate data for analytics and product improvements.
Your Choices
- Access, update, or delete your account information in the app settings.
- Control device permissions for location, notifications, and contacts.
- Opt out of marketing emails by using the unsubscribe link.
Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
The Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
International Transfers
Your information may be processed in countries other than your own. We take steps to ensure an adequate level of protection for cross-border data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Services or by other means.
Contact Us
If you have questions about this Privacy Policy, contact us at privacy@proservis.app. If you prefer a mailing address, add it here: [Company Name, Address].